FAQ


What are Fliders made of?
Fliders are made from a distinctive blend of synthetic materials that are pressed together. The soft material glides easily on smooth surfaces like the top of your desk or a smooth mousepad. They are made exclusively to fit your mouse and come in 3 different styles: (1) Fliders for Apple Magic Mouse and Apple Magic Mouse 2, (2) Fliders for Apple Mighty Mouse and Apple Bluetooth Mouse, and (3) Universal Fliders for all other optical mice.

Can I use Fliders with a mousepad?
If the mousepad is smooth, yes. Cloth mousepads and mousepads that have a textured surface will not work with Fliders. Fliders are meant to make your mouse glide smoother and easier on smooth surfaces like a smooth desk. If you have to use a mousepad, just make sure the mousepad is smooth.

Do you ship Internationally?
Yes, we ship Fliders worldwide. If you are located in Europe, you may want to order from Fliders.eu for faster delivery.

How much do you charge for shipping and handling?
The United States Postal Service recently raised the rates for all businesses, including the little guys like us. As a result, we had to increase our rates (Sorry!). Shipping and handling is $7.55 USD per order. Shipments to countries other than the United States and Canada may be subject to an additional International surcharge of $10.00 USD.

How long will it take for my order to reach me?
Domestic orders are shipped via USPS Priority Mail which typically arrive in 1-3 business days. International orders are shipped via USPS First Class Mail International which typically arrive in 7-21 business days. Domestic orders include tracking service provided by USPS at usps.com.

What payment methods do you accept?
We currently accept Visa, MasterCard, Discover or PayPal.

How will my Fliders purchase appear on my statement?
You will see a charge on your statement from FLIDERS.

What is your return policy?
Returns are acceptable for items in their original, unused condition and should be requested within 30 days of the date of purchase. The buyer is responsible for return shipping costs and must Contact Us before returning item(s) to receive RMA instructions. A refund to the buyer’s account will be made within 1-2 business days upon acceptance of the returned goods. It may take another 3-5 business days for the credit to appear due to bank processing times.

How can I be sure my information is safe?
Your connection to our site is always encrypted with the latest technology in SSL encryption. Encryption makes it difficult for unauthorized people to view information traveling between computers. It is therefore unlikely that anyone can read the data that travels across the network between you and our servers. Our site uses encrypted, PCI-Compliant methods for storing and transferring customer data. Security is one of our top priorities.

Will you sell or share my information with third parties?
Absolutely not! We will NEVER share or sell your information to any third parties, ever.

Do you have an affiliate program?
As a matter of fact, we do! We’re looking for affiliates and offer huge commissions for those who are interested. Contact us at affiliates@fliders.com for more information.